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Only the English version of the privacy policy is legally binding. Translations have been provided purely for user convenience. In the event of discrepancy between a translation and the English master, the English master prevails.

This policy (together with our Terms of Use and any other document referred to in it) sets out the basis on which any personal data we collect from you or you provide to us, will be processed by us.

This policy applies to the MalangCity websites in different markets that are operated by MalangCity. We take your privacy seriously and provide this privacy policy to inform you of our practices with respect to how we collect, use, and protect personal information about visitors to and members of our website and apps. Personal information is information that is personally identifiable like your name, email address, phone number, mailing address, etc. By using our website and the apps you consent to the terms described in this document.

We are not a travel agency, and we don't sell tickets. If you have questions concerning a booking, please contact the travel agency or airline company.

Information collection

MalangCity.com may collect and process the following data about you:

  • Information that you provide by filling in forms on our website or apps. This includes information provided at the time of registering to use our site or apps, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site or apps.
  • A record of any correspondence with you.
  • Details of which services you are interested in.
  • Details of your visits to our site and apps including, but not limited to traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
  • Information on whether you have opened and clicked on certain content in our emails sent to you.

When you register with MalangCity, we encourage you to provide information about you such as:

  • Your name and email address.
  • Information about your travel companions. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences as any access to view or change their information will be available through your profile.
  • Social networking. If you choose to login with Facebook Login https://developers.facebook.com/products/login/ or Google+ Sign-in https://developers.google.com/+/features/sign-in you are permitting MalangCity to use and store that information related to the profile allowing us to make use of any social media features on our website or apps. The social media provider may send us information in line with their policies which may include your name, profile picture, gender, friend lists and any other information you have chosen to make available. Other information regarding recommendations exchanged between you and your friends may also be shared. Please note that, if your Facebook or Google+ friends are using MalangCity, they may have shared information about you with us through Facebook Login or Google+ Sign-in. If you wish to prevent that sharing, you can do so by editing your Facebook or Google+ privacy settings or the relevant settings/preferences for other social media providers.

It is stated expressly whether the data requested is mandatory or not.

Information use

The purpose of the processing of your data are as follows:

  • to verify your authorisation to access certain features of the site
  • to fulfil your requests for products or services
  • to personalise and customise the content and relevant trip services that you are offered
  • to optimise and personalise your visits by remembering location, language and currency configurations as well as previous searches
  • to contact you, e.g. if you have subscribed to a newsletter
  • to improve our services
  • to provide reporting

Information sharing and disclosure

We will never sell your Personal Data to third parties. MalangCity shares data about you in the following situations:

  • to provide products or services you have requested including, without limitation, products and services from third parties such as:
    • suppliers
    • third party vendors
    • business partners
    • referring websites
    • subsidiaries
    • where required by law
  • or when we have your permission.

Also, MalangCity shares data about you under the following circumstances:

  • MalangCity may use third party vendors (data processors) to assist us in providing our products or services and may transfer your personally identifiable information to such vendors who have entered into a contract with us that protects the confidentiality of your information and permits the vendor to use it only as necessary to fulfil its contract.
  • We may disclose your personal information for any of the purposes mentioned above to any member of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries. This also includes entities which we may acquire as part of an acquisition at a future date.
  • In response to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  • When we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of MalangCity Terms of use or as otherwise required by law.

Links to third party sites

MalangCity provides links to third party websites, e.g. after a search; and may provide referrals to certain third parties’ products or services. If you choose to visit a third party’s web site or use its products or services, please be aware that this privacy policy will not govern your activities and any information you disclose to such third party. We strongly encourage you to read the privacy policies of the third party web sites that you visit. We are not in any way responsible for the content of the sites that we provide links to.

Confidentiality and security

We limit access to personal information about you to employees who we believe have a legitimate need to come into contact with that information to provide products or services to you or in order to do their jobs. MalangCity employs procedural and technical measures reasonably designed to protect your personal information from loss, misuse, unauthorised access or disclosure. While no website or app can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect your personal information. We also use encryption when transmitting personal information that is sensitive to you between your system and ours.

Community – Information sharing among MalangCity users

If you choose to include personally identifiable information in your comments, open text fields, or other areas of the web site or the apps intended for public viewing, other users will be able to view and use this information. We recommend against posting your email address and other personally identifiable information in this manner unless you are comfortable with the possibility of receiving unwanted contact.

Accessing, reviewing and changing your personal information

We will offer you the ability to access, review and change certain information via the registration page on the website or in the app. Upon your request, we will deactivate your profile, and remove your personal information from active service. Your profile will be deactivated as soon as reasonably possible based on your account activity. We will retain in our files and databases some personal information to prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms of use and comply with legal requirements as permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your request.

Changes to this privacy policy

MalangCity may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your MalangCity profile or by placing a notice on our site.

Owner information

The MalangCity.com website is provided by MalangCity. We are registered in Indonesia.

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